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Operational guidelines for Uganda Tour Operators and Travel Agents

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    1. TOUR OPERATORS

    a). Location

Tour operators should choose locations which conform to the following characteristics: –

  • Easy accessibility
    • Clean and attractive
    • A clearly visible sign board or office label
    • A Presentable, adequately spacious office
    • Availability of basic appliances i.e. telephone, fax, e-mail etc.
    • Availability of basic utilities like water and electricity.

b). Staff

A model staff structure should include at least the following: –

  • Managing Director
    • Tours Manager
    • Should have a minimum academic qualification of UCE (O-level) or equivalent.
    • Must have good communication skills.
    • Must have a second language in addition to English.
    • Must have a valid driving permit for both small and commercial vehicles.
    • Should be presentable, courteous and honest.
    • Should be uniformed.

c). Vehicles

  • All vehicles intended for tour operations must be registered with the Ministry of Tourism, Wildlife and Antiquitiesvehicles intended for tour operationsmust be in very good mechanical condition and must be comprehensively insured with a recognized and reputable firm.
    • Tour operation vehicles must be registered in the company’s name.
    • Each tour operator must have a minimum of two tour vehicles plus utility vehicles.
    • Tour vehicles must be for the exclusive use of tourists and should preferably have sliding roofs.

d). Capital

Each tour operating company should have a minimum authorized share capital of twenty million shillings (Shs. 20,000,000/=), must be financially sound and must conform to all accounting and auditing conditions.

f). Fees

The annual licensing fee is Shs. 50,000/= subject to revision.

g). Foreign Based Tour Operators

All foreign based tour operators must have a licence to operate in Uganda and are subject to the provisions of the Tourist Agents (Licensing) Act, 1968 and the Tourist Agents (Licensing) Regulations, 1972.

g). General

  • All tour operators are encouraged to be members of the Association of Uganda Tour Operators(AUTO)
    • All applicants for licenses must fill a standard form in accordance with Schedule 2 of the 1972 Regulations.
  1. TRAVEL AGENTS

a). Location

Requirements are the same as for tour operators, but should preferably be on the ground floor.

b). Staff A model staff structure should include at least the following: –

  • Managing Director / General Manager.
    • Reservations /Ticketing Officer
    • Accounts Officer
    • Office Messenger
  1. c) Staff Qualifications

Managing Director / General Manager
• Must have proven knowledge of airline operations
• The minimum academic qualification should be UACE (A-Level) or equivalent
• Must have a pleasant character, good public relations and good communication skills.

Reservations / Ticketing Officer

  • Should have relevant qualifications and experience in ticketing
    • Should have a minimum academic qualification of UACE (A-Level) or equivalent.
    • Should be computer literate.
    • Should have one of foreign language other than English.
    • Should have good public relations and communication skills.

Accounts Officer

  • Should have a minimum academic qualification of UDBS or equivalent

Office Messenger

  • Should have a minimum academic qualification of UCE (O-level) or equivalent
    • Should be presentable and honest and should be uniformed
  1. d) Vehicles
  • Each travel agent must have one vehicle for administrative duties
    • The vehicle must be sound, marked clearly with and registered in the company’s names
  1. e) Capital

Each travel agent should have a minimum authorized share capital of ten million shillings (Shs. 10,000,000/=), must be financially sound and must conform to all accounting and auditing conditions.

  1. f) Fees

The annual licence fee is 50,000/= subject to revision.

  1. g) General

All travel agents are required to be members of TUGATA
All travel agents must conform to IATA regulations.
All applicants for license’s must fill a standard form in accordance with Schedule 2 of the 1972 Regulations.

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